Implementing Problem-Centric Work & Special Classes of Risk
Through the Implementing Problem-Centric Work & Special Classes of Risk seminar with Professor Malcolm K Sparrow we will examine two sets of puzzles for regulatory and risk-control operations, both of which are currently demanding significant attention from a broad range of Australian regulatory bodies.
Day one will examine the practical challenges of implementing “problem-centric” work (which some agencies refer to as “harm-reduction” or “risk-based” projects). The basic concept has been circulating in regulatory circles for at least two decades, but the practical work of developing mature problem-centric capabilities, and institutionalising them, is far from done.
Day two will focus on Special Classes of Risk and the practical challenges these risks present for agencies responsible for controlling them. Agencies that do engage in problem-centric work soon discover that some—but not all—of the important problems they seek to tackle exhibit confounding qualities of one type or another. Such risks, or problems, are often termed “wicked” or “special” because of these qualities. This seminar will explore the major categories of “wicked” risks most frequently encountered by regulatory and enforcement agencies.
Meet your facilitator
Malcolm K Sparrow is a leading international expert in regulatory and enforcement strategy, security and risk control. Malcolm is the Professor of the Practice of Public Management at Harvard’s John F Kennedy School of Government and he is Faculty Chair of the school’s executive program “Strategic Management of Regulatory and Enforcement Agencies.”
Professor Sparrow served 10 years with the British Police Service, rising to the rank of Detective Chief Inspector. He has conducted internal affairs investigations, commanded a tactical firearms unit, and has extensive experience with criminal investigation. His research interests include regulatory and enforcement strategy, fraud control, corruption control, and operational risk management. He is also a patent-holding inventor, and dead serious at tennis.
Key benefits
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- Understand the essential nature of problem-centric work & the motivations for doing it
- Components of a problem-solving protocol & components of the supporting managerial Infrastructure
- How the exercise of discretion is affected in the context of problem-centric work & ethical challenges
- How problem-centric work feeds into agency performance accounts & what it takes to demonstrate impact
- How special classes of risk differs from more familiar methods of classifying risks
- Six common classes of “wicked” problem, & how to recognise them
- Important implications of each class: for analysis, funding, & performance-measurement
- Strategies other regulators have employed effectively when faced with these specific challenges
Who will attend?
These seminars are designed principally, but not exclusively, for mid to upper level regulatory and enforcement practitioners. Also suitable for members of Professional Boards who carry regulatory and oversight responsibilities with respect to quality control and professional conduct.
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