Mastering Difficult Conversations & Feedback Series

Empowering you to have more genuine, effective & constructive engagement within your team & organisation

Difficult conversations are tricky, but they cannot be avoided. It is essential for leaders to have the confidence to identify and manage problems at work early on, before they escalate. Without the confidence to navigate difficult conversations, leaders may find themselves avoiding or delaying and actually perpetuating the problem. Generally speaking, this leads to more frustration, internal confusion and resentment and despite all this avoidance and delay – you still have to have the (now more) difficult conversation. The good news is that difficult conversations can be successfully managed and can achieve positive outcomes for all involved. Handled well they actually present an opportunity to:

• Resolve workplace conflicts appropriately and efficiently
• Refresh and sustain high performance and engagement
• Improve relationships within your team and reaffirm respect for you as their leader

Attend this two day masterclass to transform your own performance in order to navigate difficult conversations well and deliver excellent feedback.

Your facilitator

Eleanor Groat

Developer of Leaders and Teams, Your Best Asset

Eleanor is the founder of Your Best Asset and is a committed developer of leaders and teams. She is an engaging and experienced facilitator who has held a lifelong fascination with what makes people ‘tick’ and brings a unique perspective on human behaviour with a 20-year career in this field across the corporate, law enforcement, mental health, education, and not-for-profit sectors.

Designed to support you and your leadership skills

• Designed to support your core leadership skills including leadership & accountability, independence & decision-making and stakeholder management
• Ideal for advancing your career within the APS: This seminar informs and teaches the skills and knowledge required to prepare, facilitate and lead difficult conversations. It will support attendees to assess and hone their verbal and non-verbal skills in having difficult conversations
• A personalised learning experience: With a maximum of participants, this intimate and hands-on Masterclass will give you the opportunity to share your personal objectives and organisational challenges, work in groups to solve problems & have 1-1 discussions with the facilitator to receive personalised feedback and insights