How to Have Accidental Counsellor Conversations

Support someone in emotional crisis with confidence, empathy, and capability

How to Have Accidental Counsellor Conversations is a practical and supportive training designed for those who may find themselves in conversations with someone experiencing distress, without being a trained counsellor.

In today’s workplaces, being able to listen with care and respond calmly can make a vital difference. This course empowers participants to approach such moments with confidence, ensuring they feel prepared rather than overwhelmed, while still protecting their own well-being and professional boundaries.

Participants will leave with the knowledge, skills, and confidence to respond with empathy, have mental health conversations, apply trauma-informed strategies, and connect individuals to appropriate help.

Who will attend:

This valuable seminar is designed for anyone who is not employed as a counsellor, but who finds themselves in a counselling ‘role’ after conversations or requests for support that arise from clients, colleagues, or contacts.

This course is aimed at those who would like to be able to safely and effectively support colleagues, clients, community or contacts who are in distress or experiencing a crisis. The course will provide you with basic skills and a structure to enable you to provide immediate support and assistance.

This seminar is ideal for individuals in supervisory or director-level roles, those in frontline administrative positions, or professionals who interact directly with clients or the public, such as:

• Supervisors, team leaders, and directors
• Frontline staff and administrative professionals
• Call centre managers, receptionists, and operators
• Nurses, teachers, and health workers
• Support workers, social workers and educators

No pre-existing skills or knowledge are required to attend this course.