Generative AI Skills for Government Masterclass
Generative AI is reshaping how government works – but being AI ready means more than awareness. Most public sector professionals have had little structured guidance on how to use it confidently, safely, and to real effect.
This practical masterclass is designed for government professionals who want to move beyond awareness and build genuine capability, regardless of the generative AI platform you use. Delivered by an expert facilitator across two focused half-days, it covers how generative AI works, how to use it well through effective prompting, and – critically – where it falls short and what that means for responsible use in a government context. Participants then apply what they have learned directly in the tools they already use every day: Microsoft Word, Excel, and Outlook.
This Masterclass is an honest, practical program grounded in the realities of public sector work, including the governance obligations, accountability expectations, and risk considerations that matter when you are working in government. Participants leave with skills they can apply immediately, judgment they can rely on, and confidence to engage with AI as a genuine tool for better, faster, more effective work.
Key learnings
Build a strong foundational understanding of what generative AI is, how it works at a conceptual level, and where it sits in the current technology landscape
Apply effective prompt engineering techniques to get consistent, useful outputs from AI tools
Identify the key limitations of generative AI, including hallucinations, bias, and accuracy risks, and apply appropriate judgement when using AI-generated content
Navigate the governance, ethical, and responsible use considerations relevant to AI use in a government context for better judgement
Use generative AI to enhance productivity in everyday workflows across Microsoft Word, Excel, and Outlook
Evaluate AI opportunities and risks within your own organisational context and contribute informed perspectives to agency-level AI adoption conversations
Who should attend?
Anyone in the public sector with an interest in building gen AI capability, including but not limited to:
- Policy & program professionals
- Project & coordination roles
- Administrative & executive support
- Data, research & analysis functions
- Finance & procurement officers
- Regulatory & compliance roles
- Senior advisors & team leaders
- Directors & assistant directors seeking team capability uplift