It’s no secret that back-office transformation can be challenging for the public sector. Effective transformation not only requires investment in the right technology, systems and processes – it also requires a significant investment in people.
But despite the challenges, one thing is certain: government transformation makes sense.
To help you succeed at back-office transformation SSON has put together a step by step tool kit to help you improve operational efficiency and service delivery across functions (featuring insights from 4 shared services experts from the public sector), ahead of SSON’s 12th Annual Public Sector Transformation Event.
Find out more about how you can:
- Decide on a fit for purpose operating model
- Build the business case for change
- Create an organisational vision for back-office transformation
- Remove inefficient processes and focus on areas that deliver value
- Put the customer at the at the heart of business decisions
- And much more!