Conference: 4-5 June 2019 | Canberra
Post-conference workshop: 6 June 2019 | Canberra
Following the inaugural success in 2018, the Government Contact Centre Summit is back for its second year, returning to Canberra from 4-6 June 2019. Designed specifically for federal, state and local government professionals, this conference will bring together leading contact centre and customer service specialists to discuss innovations and opportunities for improving customer experience in the public sector.
Delegates will gain strategic insights for streamlining services to provide a seamless customer experience; adopt forward-thinking approaches to leverage digitisation and transform your contact centre; and learn how to engage your employees to build a positive, customer-centric organisational culture.
Regardless of where you are in your CX journey, this event will provide you with opportunities to engage with like-minded thought leaders and professionals to explore ways for achieving customer experience excellence in the public sector.