Creating World Class Contact Centres with Cutting Edge Technology,
Super Agents & Outstanding Customer Relations.
The average contact centre handles 14 000 interactions a week.
This is not limited to telephony services and includes multi-channel interactions from chat bots, email and other self-service channels.
While phones still remain as a key service for first contact resolution, the rapid pace of digital change within contact centres makes it no
surprise that 88% of those surveyed deem webchat as their highest point of contact. The 4th Annual Customer Contact Week 2019 (CCW2019) will demonstrate,
that the innovation of people processes and technology will drive contact centres forward.
CCW 2019 will unite contact centre managers, customer service experts and thought leaders in Australia. This event is an extension of the world’s biggest Customer Contact Week series from the USA.
View the 2019 event guide & take a peek at what’s on store for 2019 now.
Register by Friday, 30th November 2018 to Save up to AU$700!