APS 6 to EL1: Managing Performance & Difficult Conversations Workshop

Performance conversations are one of the most challenging parts of leadership – especially when expectations, workloads, and team dynamics are constantly shifting.

The APS 6 to EL1: Managing Performance & Difficult Conversations Workshop is designed to help leaders approach these conversations with greater clarity, confidence, and consistency. Rather than avoiding difficult discussions, you’ll learn practical strategies to address issues early, support accountability, and create stronger outcomes for both individuals and teams.

In today’s fast-moving workplace, the ability to communicate clearly, manage performance effectively, and navigate challenging conversations is an essential leadership skill.

Essential communication and conflict resolution skills to effectively and proactively manage performance

• Understand the risks of employee disengagement and identifying its signs
• Deliver performance feedback that is proactive, effective, and actionable
• Prepare for and navigate tough conversations with the right tools
• Learn essential skills for resolving conflicts constructively and positively

TRAINER

Liz Stephens

Liz is an experienced coach and trainer, with an extensive career in the public service. Following her successful Command tenure at the 1st Recruit Training Battalion, Liz established Ripple Impact, drawing on her experiences to help others be their best selves. In her ‘day job’, Lieutenant Colonel Stephens is a facilitator, coach, and mentor at the Australian Command and Staff Course.

Leadership Expert & Executive Coach
Ripple Impact